What is PRIMP’s online return policy?
If for any reason you are not satisfied with your PRIMP online purchase, you may return unworn, tagged merchandise within 14 days of ship date for a full refund in the original form of payment or merchandise credit. All bodysuits, jewelry, sunglasses, hosiery, face masks, and sale merchandise is final sale. Gift cards cannot be returned for refund. An original packing slip is required for all returns, and tags must be attached with merchandise in original condition. PRIMP is not responsible for shipped packages once they leave our warehouse, including lost or stolen. Shipping charges are non-refundable.
It may take up to 7 business days once we receive the returned merchandise for you to see the refund on your account. Once the return has been processed we will email you a notification. Please allow 1-3 business days for the refund to go back into your account.
Online purchases may be returned within our return policy window at any PRIMP Boutique location or shipped to us using our self service portal: Self Service Return Portal.