Can I return items I purchased online at a PRIMP boutique location?

Yes! We accept online returns at all PRIMP boutique locations. Please bring the credit card you used to place the order, packing slip, and unworn, tagged merchandise to be returned. We accept returns for a full refund in the form of original payment within 14 days of ship date.

Can I use a PRIMP Gift Card for my online purchase?

Yes!  In checkout, enter the gift card number and select “check” to view and apply balance towards online purchase.

If you attempt to use a gift card online and receive an error, try omitting the last digit of the 13 digit code (use the first 12 digits). If you still receive an error after attempting this method, please contact customer service at

Can I purchase a PRIMP gift card online?

Click Here to purchase a gift card online. We offer pre-loaded gift cards in increments of $25, $50, and $100. If you would like to purchase a custom gift card in any amount, please call us at 612.353.6277 Monday-Friday between 10am – 3pm CST.

How do I check the balance of my PRIMP Gift Card?

In checkout, enter gift card number and select “check” to view balance.

What is PRIMP’s online return policy?

If for any reason you are not satisfied with your PRIMP online purchase, you may return unworn, tagged merchandise within 14 days of ship date for a full refund in the original form of payment or merchandise credit. All bodysuits, jewelry, sunglasses, hosiery, face masks, and sale merchandise is final sale. Gift cards cannot be returned for refund. An original packing slip is required for all returns, and tags must be attached with merchandise in original condition. PRIMP is not responsible for shipped packages once they leave our warehouse, including lost or stolen. Shipping charges are non-refundable.

It may take up to 7 business days once we receive the returned merchandise for you to see the refund on your account. Once the return has been processed we will email you a notification. Please allow 1-3 business days for the refund to go back into your account.

Online purchases may be returned within our return policy window at any PRIMP Boutique location or shipped to us using our self service portal: Self Service Return Portal.

How do I track the status of my shipment?

All orders are shipped via USPS and will take 1-7 business days to be processed before shipping. Once an item has shipped, we will email you a USPS tracking number.

For specific questions regarding order status please call us at 612.353.6277 between 10am-3pm CST, Monday-Friday, or email us at

How do I receive PRIMP emails?

To be among the first to know PRIMP new arrivals, events, and sales, sign up for our email newsletter.

Do you restock items that have sold out?

We stock limited quantities of each item to keep our website new and exclusive and for that reason we rarely restock sold out items.  We pride ourselves on making sure you aren’t wearing the same thing as everyone else!

Where are PRIMP’s clothes manufactured?

Our products are manufactured both in the USA as well as overseas.  If you have questions regarding a specific item, feel free to contact us at or at 612.353.6277 between 10am-3pm CST Monday-Friday.

Do you ship internationally?

For international shipping to Canada, Europe and Australia, please call 612.353.6277 Monday-Friday 10am-3pm CST, or email us at  Order processing takes 1-7 business days and items arrive within 7-15 business days.

Can you help me find the right product and size?

You bet! We are happy to offer style advice, answer sizing questions, and provide personalized help to anyone interested! Email us at or call us at 612.353.6277 between 10am-3pm CST Monday-Friday to speak with one of our trained stylists.

How long will it take to receive my items once my order is placed?

For all orders shipping within the United States, you will receive your items within 3-8 business days from when the order is placed. Your order will take 1-7 business days to process, (orders are not processed on the weekends or holidays). Once your order is processed, it will take 2-3 business days to ship to its destination.